CANCELLATION POLICY

Because appointments are reserved exclusively for each guest, all pricing reflects the time set aside for your scheduled service. The following policies help ensure every client receives the best possible experience. CREDIT CARD ON FILE- A valid credit or debit card is required to reserve your appointment. Your card will not be charged unless your appointment is canceled outside of the cancellation policy, or a cancellation or no show fee applies. CANCELLATION POLICY- Your appointment is reserved exclusively for you. I understand that schedule adjustments are sometimes necessary; however, I kindly request at least 48 hours’ notice for all cancellations or rescheduling. Appointments canceled within 48 hours of the scheduled appointment will incur a 30% cancellation fee based on the services reserved. LATE ARRIVAL POLICY- If you anticipate being more than 15 minutes late, please text immediately. Arriving late may require your service to be shortened or rescheduled to avoid impacting the next scheduled appointment. GUEST & CHILD POLICY- To ensure a comfortable and relaxing salon experience, my suite can accommodate one additional guest per appointment. Each child is considered one additional guest. If more than one guest accompanies you, any additional guests will be asked to wait in the common waiting area until your appointment is complete. Please note: Appointments are scheduled within a reserved time frame. If interruptions or delays prevent your service from being completed on time, the remaining portion of the appointment may need to be rescheduled. RETURN POLICY- To ensure the highest level of quality and service, all salon services are final sale and are not eligible for refunds. Retail products may be returned or exchanged within 7 days of purchase, provided they are minimally used and in their original condition. Products that have been excessively used or returned after the 7-day window are not eligible for a refund or exchange. SERVICE ADJUSTMENT POLICY- My goal is for you to love your hair. If you have any concerns with your service, please contact me within 7 days so I have the opportunity to make any necessary adjustments. Adjustments are provided for the original service performed and do not include changes of mind or requests for a different look than what was discussed during your consultation. PHOTO POLICY- Before and after photos are taken for every service. By booking an appointment, you grant permission for these images to be used for marketing, educational, and promotional purposes, including social media, my website, and other business materials.